How May We Help You?

FAQ

We provide answers to the most frequently asked questions in our FAQ. If you don't see the answer to your question below, kindly contact us at customersupport@weed-deals.com. Our customer service representatives will be happy to assist you further.

Ordering & Payment

Q. How do I place an order with Weed-Deals? *Sorry minimum order $100.00*

A. Don’t worry! Ordering from us is easy. We are here to help you follow these easy steps.

  1. Register or sign in to your account.
  2. Tour the shop to choose your desired products, next add them to the cart.
  3. Continue to cart,  review your items, double-check that they are correct. Lastly, apply coupon codes. (apply FAQ10 towards your next order for 10% off)
  4. Proceed to checkout, fill in the shipping address information for where you would like your order to be delivered (if you would a signature required or particular delivery instructions) with your shipment, please leave a comment in your order notes.
  5. Review the information. Click the “Place Order” button.
  6. Provided after checkout is an invoice with your order number.
  7. With the order number provided, send an Interac e-transfer to emtsecure@protonmail.com
  8. *Use your ORDER # as your security question and GOGREEN for your security answer*
  9. Please allow up to 24 hours for your E-transfer to be accepted (48 hours on weekends)
  10. After accepting payment, a confirmation email will notify you. The order is then placed into processing while the items prepare for delivery.
  11. Allow one business day to complete processing. Afterwards, you will receive an email with a tracking number to confirm your order is now out for delivery 🙂 *Trace the parcel with the tracking number provided*

Any more further concerns, please feel free to reach out to our customer service team, where we will be happy to answer any questions.

Follow these steps and be apart of the exclusive Weed-Deals community!

  1. Register through our Sign Up page.
  2. Carefully input your credentials inside the information boxes and click the Register button.
  3. Start browsing the shop for all your medicinal wants and needs.

At the moment we only accept the safe and secure Interac E-transfer method of payment. At our checkout, you will find instructions about how to send payment.

Orders under $200, will be charged a flat fee of $15 for Xpresspost shipping (second fastest shipping option with Canada Post). Every order of $200 or more is eligible to claim free shipping.

Yes, Weed-Deals is a legit company backed by authentic and genuine customer reviews.

Also, you can view our listings on the trusted websites BudhubMomtrackr, and a review written by CBD Nerds.

  • A medical license is not required to purchase cannabis in Canada ever since the federal Cannabis Act was set in place on October 17th, 2018.
  • Today, you can securely purchase weed online without a medical license.
  • We offer wholesale cannabis at affordable prices in our Mix & Match Pound Deal.
  • If you want to purchase bulk for a specific strain, choose the “16 oz or 1 pound” variation under the “Weight” options.
  • If you would like to purchase bulk for a product that does not have that option listed on our site, please contact us at bulk@weed-deals.com
  • You can sign up for our Affiliate Program and earn a 5% commission per order. Our program is outlined in 3 easy steps:
    1. Sign up for our affiliate program, go to your dashboard, and click share your affiliate link.
    2. Add the link to your site. When a visitor clicks onto our site from your affiliate link and makes a purchase. It will be recorded as a sale for you and you make a commission.
    3. At the beginning of the month, we pay out our affiliates through email-money transfer.

Yes, all orders are shipped in an air-tight vacuum-sealed bag to eliminate any odor, which will give your package maximum privacy and protection.

We also ship your order in discrete Canada Post mailers with no Weed-Deals labels that are safeguarded with bubble wrap.

After we receive your order, if you wish to edit your order or address, it is required that you create a new order.

To avoid confusion, please contact us by email at customersupport@weed-deals.com. Attached to this email, please provide the order number you wish to make changes.

Note: After your package has shipped, we cannot make any changes to your order or shipping address.

Customer satisfaction is one of our main priorities. Please contact us, or speak with one of our live agents, and we will certainly resolve the problem.

Almost all of our products are final sale. If you receive a defective or damaged product, please contact us within 24 hours of receiving your order via:

  • Live chat
  • Email at customersupport@weed-deals.com

We always do our best to resolve the issue as quickly as possible.

  1. Sign in to your online banking and choose “Interac E-transfer.”
  2.  Add us as a recipient – make sure you name us as emtsecure. To avoid any delays, do not include any weed-related terms or “WD” within the recipient name or payment notes. Not following these instructions will result in your payment not being accepted and we will contact you to change the information details.
  3. Add the total amount for your order.
  4. Insert the order number (provided to you after checkout) you are paying for as the security question and gogreen as the security answer.
  5. Please review all the information before sending your payment to make sure it is correct and click send.

For more information on how to send an Interac E-transfer payment, visit this page https://weed-deals.com/how-to-send-an-e-transfer/

Please check your junk and spam folders. We highly recommend that you whitelist our email address to not miss out on confirmation emails and special promotions. Please view this guide on how to whitelist our email here.

Shipping Handling & Tracking

After your package has been received by Canada Post, the delivery time takes 2-3 business days to arrive at your doorstep.

Payments for orders received by 12 PM PST are shipped on the same day. Payments received after 12 PM PST will be shipped on the next business day.

Currently, our service and products are only available for residents in Canada.

The tracking number is sent by email once your order has reached Canada Post. Kindly allow up to 24 hours for your tracking number to update within Canada Post’s system.

Although it appears that your package has not moved for a few days, your parcel is en route to you; however, Canada Post hasn’t scanned it yet. Sometimes Canada Post misses a scan, and your package may not get scanned until it reaches its final destination.

You can change your shipping address in the My Account Address page. From there you can add a new address or edit the existing one.

Please double-check that your preferred address is updated prior to placing your order.

Due to Covid-19, Canada Post has suspended the adult signature required (ASR) for all deliveries. Please refer to the public update on their website.

Please leave a note that says “DO NOT SAFE DROP”  at checkout under “Order Notes” at the bottom of the page.

We are not liable for packages that are lost due to:

  • Customers entering an incorrect shipping address
  • Stolen after delivery
  • Rejection during delivery

Contact Our Customer Support Team

If you couldn’t find the answer to your question in our FAQ, please contact our live chat agent or email us at customersupport@weed-deals.com for further assistance.