FAQ
FAQ - Frequently Asked Questions
Ordering and Account Help
Yes. Sign in or create a free Weed Deals account before placing your order. You will be able to create an account at checkout.Your account keeps your delivery details, order history, and rewards in one place. Visit My Account to get started.
- Register through our My Account and complete the registration form with an email address you can access.
Q. How do I place an order with Weed-Deals? Minimum order: $100.00
A. Placing an order is simple! Follow these steps:
- Register or sign in to your account.
- Browse the shop and add your desired products to the cart.
- Go to your cart, review your items, and apply any coupon codes (use FAQ10 for 10% off your next order).
- Proceed to checkout and fill in the shipping address (include if a signature is required or any special delivery instructions in the order notes).
- Select your method of payment. We accept Interac e-Transfer or Cryptocurrency.
- Review the information and click “Place Order.”
- After checkout, you’ll receive an invoice with your order number and our Interac e-Transfer email details.
- Next, send the full payment to our provided email address, including your order number in the notes.
- If you are paying with Cryptocurrency you will receive an email with our wallet adress. Send the full amount to the wallet adress provided in the email.
- Allow up to 24 hours for your e-Transfer to be accepted.
- Cryptocurrency payments may take up to 1 hour to process, depending on the chain.
- Once payment is accepted, you’ll get a confirmation email, and your order will be processed.
- Allow one business day for processing, after which you’ll receive an email with a tracking number.
- Track your parcel using the provided tracking number.
If you have any questions, feel free to contact our customer service team [email protected] who will be happy to help.
After we receive your order, if you wish to edit your order or change the address, please contact us and we will be happy to make the changes.
- email at [email protected]
First, check your spam, junk, and promotions folders. Confirm that the email address in My Account is correct, then look under Orders for the latest status. If the order appears in your account but no email arrives, contact us with the email used at checkout and your order number.
- Yes we do offer bulk
- Browse our shop Bulk Cannabis category where you will find a very large and affordable selection.
- If you would like to purchase a large order of bulk and would like to discuss a customer order and possible larger discount please contact us at [email protected]
No. Promotional offers cannot be combined. Coupons, reward points, and sale prices are applied individually, and certain items may be excluded from specific promotions. Please review each offer’s terms before completing your purchase.
Payment and Order Status
We accept payments with Interac e-Transfer, Bitcoin, Ethereum, Solana, and USDT if you have any questions regarding payments please e-mail us at [email protected]
Send payment only after placing the order. You will receive instructions after checkout with your order details and our payment details. Send the exact order total. If you have selected Interac e-Transfer, you must include the order number in the Interac e-Transfer notes.
All orders over $199 qualify for free shipping. Orders below $199 are charged a $20 flat rate. We ship to anywhere in Canada.
No, all of our prices for products are final.
Select Bitcoin, Ethereum, Solana, or USDT at checkout. After you place your order, the confirmation screen shows a QR code with our wallet address and the exact amount. We also email you the same details. Send the full amount. Network fees are extra. Your order moves into processing automatically once the payment confirms on the blockchain. You’ll get an email the moment we receive your payment. Pay within 24 hours, or the order cancels. All crypto orders get 10% off!
You’ll receive an email with an invoice with your order number and our Interac e-Transfer email details. Check your inbox, and if you don’t see it, check your spam folder/junk.
- Sign in to your online banking and create the e-Transfer using the recipient’s details
- Send the exact order total and include your order number in the notes.
We will send a confirmation and move the order into processing after payment is accepted and matched to the order. You can also check the status under Orders in My Account.
That status means we haven’t received your payment yet. Double-check that the transfer was sent to the address from our email, and that the amount matches your order total.
If your bank shows the e-Transfer as completed but your order status hasn’t changed, email us with your order number. For crypto, send the blockchain transaction ID and your wallet address. Our team will sort it quickly.
Support email: info@weed-deals.com
An unpaid order will be cancelled after 48 hours. If that happens and you still want the products, place a new order using the current stock and prices. We can’t guarantee the stock will be available and the price will be the same.
Optional package insurance covers loss in transit. If your parcel is lost while insured, Weed Deals reships the order at no additional cost.
Insurance does not cover an incorrect address, theft after delivery confirmation or a parcel Canada Post has marked delivered.
Shipping, Handling & Tracking
We vacuum-seal all package eliminating any odor. In addition, we discreetly package every order for maximum privacy.
After receiving payment for your order, we will ship your package within 24 hours! You will receive you tracking a day after it ships.
Each order is sent with express shipping, ensuring you get your package within 2-4 business days..
We only ship within Canada.
You’ll receive an e-mail with your tracking number once Canada Post receives your package. Please allow up to 24 hours for your tracking number to appear in their system.
Your package is still on its way! Occasionally your package may not get scanned until it reaches your destination.
It’s simple, navigate to your account dashboard and click addresses. You can edit your details here.
Please leave a note that says “Do not safe drop” at checkout under “Order Notes” at the bottom of the page.
Photograph the product and label, then contact Weed Deals with your order number and the name of the item you expected. Support will compare the claim with the order and provide the next step. If the items are incorrect, we will help arrange another shipment with the correct items.
Contact Weed Deals with your order number, tracking number and a clear description of what happened. The available resolution depends on Canada Post tracking, the delivery scan, the address supplied and whether package insurance was purchased. We will investigate and help you resolve the issue immediately.
We do not accept refunds or exchanges. All sales are final once the order is placed. If your order arrives with the wrong item or arrives damaged, contact support right away so our team can review the case and find the right resolution
Coverage limitation: Once Canada Post tracking confirms delivery to the address on file, the parcel is considered delivered. We cannot resend an order when tracking shows a delivered status, even if you believe you didn’t receive it. Please verify your shipping address before checkout.
We recommend adding insurance for 2.5% of your order total.
Example: a $200 order adds $5.00 of insurance at checkout.
Optional package insurance covers loss in transit. If your parcel is lost while insured, Weed Deals reships the order at no additional cost.
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